To become a customer of our online cigarette store you must be at least 18 years old. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by law.
Products sold on our website are intended for personal use only. Any resale or distribution of our products is strictly prohibited by law.
Cigarettes offered at this website are manufactured in Europe and comply with all standards and regulations adopted there.
The official delivery time-frame is 30 business days. However in most cases parcels are delivered within 2 weeks. If you do not receive your parcel within 3 weeks, please inform us. We will track your order and make our best to find your parcel. If by any chance your parcel got lot in transit, we will immediately reship your cigarettes or issue a full refund for the purchased merchandise including delivery cost.
We kindly ask you to specify your shipping address accurately so that the parcel reaches its final destination. If by any chance a mistake occurred, inform us as soon as possible. In case the parcel is already shipped to the wrong shipping address, it will be probably returned to us. We will proceed according to our policy and refund your money for the purchased merchandise excluding the shipping cost.
In case by any chance your parcel lost in transit we kindly ask you to contact us immediately and we will resolve the problem in a shortest possible time. Please do not cancel the transaction by filing a dispute with your credit card company. Considering the fact that parcels are coming from Europe, possible delays may occur. However our customer support agents will do the best to resolve your problem.
It must be mentioned that we are forced to refuse future orders from customers who initiated or attempted to initiate chargeback procedure. Your patience and understanding is highly appreciated.